If you could deliver comprehensive health care that prioritizes patient/provider relationships, prevention, convenience and lower costs, would you?

Advanced Primary Care delivers all of this…and more.

On the July 2 episode of the Maryland Association of Counties (MACo) Conduit Street Podcast, hosts Michael Sanderson and Karrington Anderson sat down with Beverly Churchill, Director of Human Resources for Queen Anne’s County, and Stuart Sutley of Bolton to explore a new frontier in employee healthcare—one centered on people, not paperwork.

Advanced Primary Care: easy access, real benefits

For county employees, navigating healthcare can often feel like another job—long waits, rushed appointments, and unclear bills. But with this new Advanced Primary Care model, employees enjoy easy, on-site access to care, at times that work with their schedules, and a location that is convenient for them. No complicated scheduling systems or insurance red tape—just care when they need it.

“We were very specific about where we put our health center.” Beverly Churchill said of the data-driven process for finding the right location. “But we also structured it so that we have services there that fit them at the times that they need it.”

This model also allows the providers to become intimately familiar with the specific plans provided to employees, leading to, as Churchill explained, “the benefit of advanced primary care,” while simultaneously “[members] really get to use their health insurance to the fullest.”

Even with the convenience of the health centers, one could assume the ever-rising cost of healthcare likely impacts members’ readiness to take full advantage of this benefit – right?

Not the case for advanced health centers.

“The members, any of the patients that come in have no out-of-pocket [costs],” Sutley stated, “They are not paying visit fees or co-pays.”

When we take care of our employees, everyone benefits—and this model makes it easier than ever to do just that.

Building Relationships, Not Just Appointments

What truly sets this model apart? Appointments can last up to 60 minutes with providers. That’s time to be heard, ask questions, and build a relationship—not just check a box.

This level of personalized, accessible care not only improves health outcomes—it sends a clear message: your well-being matters, and we’re making it easier to care for yourself.

Of the providers working in the health center, Churchill said, “They’re really, just sort of a piece of us, they’re part of our family.”

A Commitment to Those Who Keep Our Communities Running

Public service is often demanding—and too often thankless. Whether it’s fixing roads, managing payroll, or keeping schools operating, county employees are the backbone of our communities. For them, a dedicated health center represents more than just a benefit. It’s a visible, tangible investment in their well-being.

As host Michael Sanderson noted, this model delivers a rare triple win:

“This feels like an opportunity where the employees are better off, the employers are better off, and we end up with outcomes that can be better for the people we’re trying to take care of. I like every bit of that.”

Listen to the full conversation on Apple podcasts.